Refund and Return Policy – WISHTOPIC

Effective Date: February 20, 2025

At WISHTOPIC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines our guidelines for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns on eligible items within 30 days of the delivery date. To qualify for a return:

✅ Condition: Items must be unused, unworn, and in their original packaging with tags attached.
✅ Proof of Purchase: Provide a valid order number or receipt.
✅ Eligible Products: All regular-priced items are eligible. Customized or personalized bracelets are non-returnable unless defective.

2. Non-Returnable Items

Certain items cannot be returned or refunded:

❌ Customized or engraved products.
❌ Gift cards or promotional items.
❌ Items marked as “Final Sale.”

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email contact@wishtopic.xyz with your order number and reason for return.
  2. Receive Instructions: Our team will provide you with return authorization and shipping instructions.
  3. Ship the Item: Send the product back using a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

Once your return is received and inspected:

✅ Approval: If approved, your refund will be processed to your original payment method within 7-10 business days.
✅ Partial Refunds: Items that show signs of use or damage may receive a partial refund.
✅ Non-Approval: If the return does not meet our policy, it will be sent back to you.

5. Exchanges

We accept exchanges for size or color variations within 30 days of delivery. To request an exchange:

  1. Contact Us with your order details and exchange request.
  2. Ship the Original Item: Follow the return process above.
  3. Receive the New Item: We will ship the replacement once the original is received and inspected.

6. Damaged or Defective Items

If you receive a damaged or defective item:

✅ Contact us within 7 days of delivery.
✅ Provide photos of the damaged product and packaging.
✅ We will offer a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check with your bank or credit card company (processing time may vary).
  2. If the refund is not posted after 10 business days, contact us at contact@wishtopic.xyz for assistance.

8. Policy Changes

We reserve the right to update this Refund and Return Policy. Any changes will be reflected on this page with a revised effective date.

9. Contact Information

For any questions or assistance regarding returns or refunds, contact us: